Policy & Procedures Manual

Identity Verification

Request and photocopy a valid government-issued photo ID (driver's license, state ID, or passport) for the primary taxpayer and spouse (if filing jointly). Verify the name matches the SSN card.

SSN/ITIN Verification

Request the Social Security card or ITIN assignment letter for all taxpayers and dependents listed on the return. Do not accept verbal SSNs without documentation.

Document Collection

Collect all income documents (W-2, 1099, K-1, etc.), deduction records, prior year return, and any IRS correspondence. Use the Document Checklist form to confirm completeness.

Intake Form Completion

Complete the Client Intake Form in full. Ensure all fields are populated including filing status, dependents, and contact information. Verify email and phone number for notification delivery.

Fee Disclosure

Present the Fee Schedule to the client before beginning preparation. Obtain written acknowledgment of fees. Do not begin preparation without fee disclosure acknowledgment.

Bank Product Election

If the client elects a bank product (RT or RAL), complete the Bank Application and obtain IRC §7216 consent. Explain all bank product fees clearly.

Agreement Signature

Obtain client signature on the Client Service Agreement, including the Broken Agreement Fee Policy, before releasing any completed work product.